Take charge of strategic initiatives that boost customer retention as a Senior Manager at EQ. Your leadership will directly influence the success of the Home Equity Line of Credit product.This key position reports to the Senior Director, Strategy and Operations, focusing on cross-functional collaboration to drive customer satisfaction and profitability. You will leverage your extensive experience in mortgage lending to propose strategies and ensure best practices are met across various departments.Key Responsibilities:Design strategies for enhancing customer experience and retentionConduct thorough market research to support initiativesEngage with stakeholders to align on business goalsOversee competitive analysis for ongoing improvementsDefine and implement operational strategies effectivelyRequirements:Post-secondary degree in a related field10+ years experience in mortgage lending environmentsFamiliarity with regulatory contexts and complianceStrong leadership and presentation skillsAbility to thrive in agile situations and lead cross-functional teamsEnhance customer engagement by leading innovative mortgage strategies and collaborating effectively with teams at EQ.#J-18808-Ljbffr

📌 Senior Manager, Strategy And Operations (Toronto)
🏢 Kinvie
📍 Toronto