About SalesforceDescriptionAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.Role DescriptionThe Senior Solution Consultant supports a work stream in sophisticated enterprise customer engagements, partnering with key collaborators to achieve the vision while completing key deliverables. They serve as hands‐on advisors, using strong social skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer return on investment. Senior Solution Consultants are strong presenters that are able to obtain customer acceptance by demonstrating solutions and an understanding of the client's vision. They can identify key risks or issues and are confident in handling difficult conversations with their team and customer to address them. They interact with customer product owners, business process owners and technical resources to understand capabilities and requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. They supply thought leadership and standard processes,



both internally in their Community and externally in the marketplace.Your ImpactResponsibilitiesSalesforce Professional Services is looking for a Senior Solution Consultant. You will be serving as a Salesforce product and platform guide to the company's largest, most complex enterprise customers. Here are some salient responsibilities the role entails:Serve as a trusted advisor to the clientParticipate as a part of a team working on internal critical initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base and expertiseGuide customers and colleagues in rationalizing and deploying new technologies that drive increased business valueWork collaboratively and having very solid communications skills, especially in guiding complex concepts, and creative, prescriptive thinkingIdentify and proactively handle risk areas and commit to seeing an issue through to complete resolutionHandle customer expectations; negotiate solutions to sophisticated problems with both the customer and third‐party partnersReview and correct key artifacts to keep projects on track and solutions extendable and maintainable going forwardWork closely with Delivery Managers, Solution Architects, Technical Architects,



and directly with clients to design technology solutions to meet client needsContribute to the creation of a program vision/case creation and justification, and be responsible for the monitoring and delivery of these elements throughout the program's lifecycle while advising and articulating program/project strategies on enabling technologies including the Salesforce PlatformMinimum RequirementsStrong presentation skills; able to successfully present a point of view and clearly articulate the rationale to a variety of collaboratorsMeticulous individual with the ability to rapidly learn and take advantage of recent concepts, business models, and technologiesStrong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audienceA great listener with the ability to connect with people in diverse rolesConsistent track record to analyze, design, and optimize business processes via technology and integrationResourceful and high‐reaching thinker who can work through and solve problemsTravel is an integral part of this role, and will be based on individual customer needs. 25% travel.Preferred RequirementsBachelor's degree in a Technology, Engineering (any field) or a related quantitative subject area. Equivalent validated work experience in lieu of a degree will be consideredConfirmed results translating business user stories into technical requirements documentsConfirmed results leading customer and/or partner successRelevant Salesforce certifications and consulting experience are strongly recommended #J-18808-Ljbffr

📌 Solution Consultant/Senior Solution Consultant (Pubsec) (Toronto)
🏢 Salesforce Partner Canada
📍 Toronto