Shape the future of customer service as Lead CCaaS Delivery at Accenture Song. Spearhead innovative transformation projects and engage with global stakeholders effectively.This pivotal role involves guiding the delivery of advanced CCaaS technology solutions, enhancing business impact through strategic initiatives. With extensive experience in cloud platforms like Amazon Connect, lead efforts to develop and expand Accenture's CCaaS capabilities. Your role will be crucial in fostering relationships with clients and managing multidisciplinary project teams.Key Responsibilities:Drive end-to-end delivery of complex CCaaS solutionsBuild robust relationships with executive managementOversee platform migration and execution strategiesCoordinate with technology partners for solution designUtilize Agile planning for project resource managementRequirements:10+ years in contact center platform delivery7+ years managing stakeholders and project management8+ years aligning technology with performance metrics5+ years in AI chatbot integrationExcellent English communication skills for global interactionsUtilize your expertise in CCaaS to deliver strategic solutions that drive growth and innovation.#J-18808-Ljbffr

📌 Lead Ccaas Delivery At Accenture Song (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Accenture
📍 Riviere-des-Prairies—Pointe-aux-Trembles