Seeking a Senior Software Escalation Engineer in Toronto to enhance customer success with pCloud solutions. Work at the forefront of cybersecurity innovations while supporting our valued users.Join our Idira Platform's pCloud group, where your expertise in Python and troubleshooting will markedly improve our service quality. This position involves engagement at different service levels, along with collaboration with various engineering teams to troubleshoot and resolve issues effectively.Key Responsibilities:Act as a 4th level support for R&D escalationsImprove proactive monitoring capabilitiesCollaborate on projects to enhance technical support processesWrite impactful technical documentation for usersRegularly monitor and enhance production service securityRequirements:Bachelor's degree in a technical field or equal experienceMinimum of 5 years working with Python programmingUnderstanding of serverless architectures beneficialProficient in API and micro-services conceptsProven ability to analyze and solve complex problemsUtilize your skills in a challenging, rewarding workplace focused on innovation and customer satisfaction.#J-18808-Ljbffr

📌 Senior Software Escalation Engineer Opportunity (Toronto)
🏢 United States Digital Space
📍 Toronto