Elevate customer relationships as Hootsuite's Senior Customer Marketing Manager. Lead programs that enhance customer understanding and engagement across their journey, from adoption to advocacy.
In this critical senior role, you will harness customer insights and lifecycle data to create impactful marketing campaigns. Collaborating across the organization, you will manage initiatives that facilitate customer success and drive sustainable growth. You will also ensure a seamless communication process that aligns customer marketing with overall business objectives.
Key Responsibilities:
• Execute customer marketing strategies that boost retention and advocacy
• Transform complex data into practical marketing programs
• Align cross-functional efforts for cohesive customer journeys
• Create impactful educational content and webinars
• Measure and report on campaign effectiveness and engagement
Requirements:
• 12+ years of experience in B2B marketing with a customer focus
• Proven ability in customer advocacy and lifecycle marketing
• Solid project management and collaboration skills
• Ability to handle changing environments with resilience
• Excellent communication and decision-making capabilities
Shape the future of customer marketing at Hootsuite with insights-driven strategies and strong collaboration.
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