Join Tech Talent International as an IBMS SME - Techno-Functional Analyst based in Toronto. This contract position offers a hybrid work model with emphasis on troubleshooting and L1-L3 support.

You will play a critical role in providing support for the Operative BMS system within a consulting domain. Your responsibilities include resolving issues related to scheduling, ad sales, traffic, and billing modules while ensuring adherence to service-level agreements. A key aspect of this role involves collaborating with multiple teams to streamline user access.

Key Responsibilities: • Deliver L1/L2/L3 support for IBMS in consulting • Troubleshoot and resolve ad sales, traffic,



and billing issues • Manage incidents and user requests via ticketing tools • Execute SQL database troubleshooting and validation • Perform root cause analysis and enhancement support

Requirements: • Proven experience with Operative IBMS systems • Strong SQL and database troubleshooting skills • Familiar with ServiceNow or JIRA • Experience in a helpdesk or EUC environment • Exceptional problem-solving and analytical skills

Utilize your expertise to drive improvements and support seamless operations in this cooperative role. #J-18808-Ljbffr

📌 Techno-Functional Analyst for IBMS (Winnipeg)
🏢 Tech Talent International
📍 Winnipeg