Lead transformative initiatives as the Principal Vendor Manager at Intuit. This role focuses on strategic vendor partnerships that drive measurable success and operational excellence. In this Principal-level position, you will act as the key force in managing vendor relationships and implementing performance improvement strategies across customer success partnerships.

Your role will involve designing high-impact programs, monitoring KPIs, and collaborating with cross-functional teams to ensure effective service delivery at scale. Key Responsibilities:

- Oversee strategic management of vendor relationships
- Drive accountability for KPIs including CSAT and AHT
- Conduct robust business reviews with detailed analytics
- Partner with WFM to optimize staffing strategies
- Be the primary escalation contact across internal teams Requirements:
- 10+ years of experience in strategic partnerships
- Proven track record with BPO/vendor relationships
- Expertise in service delivery governance
- Robust analytical skills and data synthesis capabilities
- Bachelor's degree required; MBA preferred Join Intuit and shape the future of customer success management.

📌 Principal Vendor Manager at Intuit (Toronto)
🏢 Intuit
📍 Toronto