At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Pro Account Sales

Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers.

Key responsibilities for this position include providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. This position also involves acting as a sales associate on the floor including all associated duties (e.g., Spends minimum of 25% of time pursuing current business, most of which to be spend on the sales floor, actively prospecting customers already shopping in the store. Develops one-on-one relationships with Pro customers, providing a familiar face to their customers day in and day out.

Uses knowledge of customer’s line of business to anticipate their needs. Uses GET Involved behaviors to ask questions to clarify customer’s needs for both products and services , demonstrates effective up-selling,



add-on selling and closing techniques to ensure that all customers’ needs are met and that the complete project is sold. Maintains an organized, up-to-date system for profiling and tracking top accounts as well as for developing new ones.

Follows-up with customers to ensure customer satisfaction and pursues future business. Partners with Store Management to resolve outstanding issues. Strives to meet personal goals (e.g., sales, quotes, credit accounts) set by Supervisor as well as the goals of the team.

Delivers sales presentations to potential customers outside of store (e.g., work site visits, meetings) only at the discretion of the Supervisor. Creates customer quotes and processes fax, phone and counter orders quickly and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is maintained.

Ensures orders are picked up and delivered by checking customer logbook. Trains and informs Store Associates about the Pro Program and encourages total store involvement.

Customer Driven: Provides outstanding customer service using GET Involved behaviors - greet,



engage and thank (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied.

Planning and Organizing: Sets priorities, plans and coordinates work activities; Driving Sales: Knows all departments/areas and effectively promotes products and services (ie: commercial credit); ability to overcome customer objections in order to make sales.

Customer Service: Greet and engage with all customers, ensuring a positive experience and addressing inquiries. Maintain in-depth knowledge of products to build customer trust and foster long-term relationships.

Store Standards: Drive execution of store events, uphold department standards, and ensure on-shelf availability.

Travel Requirements: ~ Responding to public address system announcements Requires listening for customer service calls, personal pages and general information announcements Walking and Standing Requires moving around the store to assist Customers Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface. The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes. Passing forklifts emit gas fumes.

Tools, supplies and related merchandise may contain hazardous materials.

High School

Diploma or equivalent Minimum Years of Work Experience: ~ Other Requirements/Assets: ~ In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position.

📌 Pro Account Sales Associate Full Time - 7164 Bracebridge (Utterson)
🏢 The Home Depot Canada
📍 Utterson