Our client, a Top 5 Canadian Bank, is looking to hire a Process Consultant (Business Discovery and Optimization) for a 12-month contract (with potential extension or conversion to FTE). This is a hybrid position based in Toronto.

Responsibilities - Provide in-depth business analysis and process consultation to support Enterprise Digital & AI Enablement in improving operational and business processes.

- Identify process inefficiencies, assess impacts, and recommend actionable solutions that enhance client and employee experiences.
- Develop detailed current and future state process maps to identify improvement opportunities.
- Facilitate collaboration and brainstorming sessions with cross-functional stakeholders using tools such as FigJam or Mural.
- Analyze data to extract insights, perform cost-benefit analysis, and support decision-making.
- Lead or support moderate-complexity initiatives to enhance or optimize business processes, products, or services.
- Participate in enterprise projects, contributing process engineering expertise and continuous improvement recommendations.



Must-Have Skills - Minimum 3 years' experience in process engineering using Lean or Six Sigma methodologies.
- Proficiency with Microsoft Visio and Microsoft 365 Suite (Excel, PowerPoint, Teams, etc.).
- 2+ years' experience using collaboration and process mapping tools such as FigJam or Mural.
- Robust ability to quickly grasp high-level business concepts and translate them into detailed process maps.
- Proven experience designing future state processes based on ideation and solutioning sessions.
- Knowledge of approaches, tools, and techniques to identify, anticipate, and resolve organizational or process challenges. Nice-to-Have Skills - Prior experience within Financial Institutions or Banking operations (call centres, back office, or branch processes).
- Understanding of people change management principles.
- Lean Six Sigma Green Belt certification. If you are interested & qualified for this opportunity, please send your updated resume in MS Word format to [email protected].

For other opportunities, please visit www.ifg-global.com today!

📌 Process Consultant (Business Discovery and Optimization) (Canada)
🏢 IFG International Financial Group
📍 Canada