Join Great Gulf as the Customer Care Director in Toronto, focusing on transforming the homeowner experience in low-rise developments. Lead initiatives that ensure unmatched satisfaction.

This role is pivotal in managing the Customer Care team while overseeing homeowner journeys from purchase to post-occupancy. You will also enforce compliance with industry standards and warranty management to assure quality outcomes. Interaction with cross-functional teams will enhance service delivery and operational efficiency.

Key Responsibilities: • Mentor Customer Care team members effectively • Define KPIs and performance measures • Manage escalations and enhance satisfaction metrics • Ensure adherence to warranty requirements • Integrate systems for efficient service delivery

Requirements: • Over 10 years of relevant industry experience • More than 5 years in leadership • Direct experience with low-rise products is essential • Familiarity with TARION requirements • Willingness to visit various project sites

Be a part of Outstanding Gulf’s commitment to exceptional customer care and quality. #J-18808-Ljbffr

📌 Customer Care Director in Toronto (Winnipeg)
🏢 Great Gulf Group
📍 Winnipeg