Product Owner – Customer Experience, VoC, NPS & CSAT (Toronto)

Product Owner – Customer Experience, VoC, NPS & CSAT (Toronto)

19 Aug
|
Astra North Infoteck
|
Toronto

19 Aug

Astra North Infoteck

Toronto

Product Owner – Customer Experience, VoC, NPS & CSAT

- Own product backlog and requirements for customer experience, VoC, NPS, CSAT, and customer journey initiatives.
- Partner with business stakeholders to define customer measurement frameworks and improvement opportunities.
- Translate customer feedback, analytics, and business needs into prioritized features and user stories.
- Drive backlog refinement, sprint planning, UAT, and release planning with delivery teams.
- Monitor customer experience metrics and ensure business outcomes are achieved.
- Collaborate with CX, Marketing, Operations, Data, and Technology teams to improve customer journeys.

📌 Product Owner – Customer Experience, VoC, NPS & CSAT (Toronto)
🏢 Astra North Infoteck
📍 Toronto

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