Reporting to the Director of Global Product Support, the Product Support Supervisor coordinates a team of in‑territory representatives to provide after sales support for MacDon equipment. They schedule staff activities, assist with troubleshooting of technical issues, and drive continued improvement within the group.

Responsibilities - Coordinate support activities conducted by the North American Product Support Representatives including field support, call support, issue reports, etc.

- Collaborate with the global Product Support team to assist with resolution of field issues.
- Work with Product Support staff in troubleshooting and developing solutions to technical issues.
- Review and provide visibility on daily team activities, expense reports, schedule, leave, etc.
- Provide guidance and support to the Product Support Reps in growing dealer relationships, educating customers, and addressing product issues.




- Conduct annual performance reviews and work with the team to action growth opportunities - Travel with territory representatives to understand and support their work.

Qualifications - Related University or College Degree, or equivalent experience - Proven leadership experience with a focus on relationship building - Excellent communication and interpersonal skills, including the ability to work with a remote team - A solid technical background in diagnosis and repair of Mechanical, Hydraulic, and Electrical systems - Proficient with Microsoft Products: Office, Word, Excel, Outlook, and PowerPoint - Ability to travel (up to 20% of time) in North America and internationally - Must hold and maintain valid driver’s license Location Winnipeg, MB

📌 Product Support Supervisor (Winnipeg)
🏢 MacDon Industries
📍 Winnipeg