Join Knak as a Customer Success Implementation Manager, dedicated to empowering clients to succeed with our innovative platform. Your role will drive adoption and enhance customer journeys.
As a member of the Customer Success team, you will manage the end-to-end implementation process for current clients, ensuring they are set up for immediate success. Building meaningful client relationships and utilizing tools like ChatGPT, you’ll deliver high-quality, timely onboarding experiences. You're encouraged to leverage your insights and expertise to enhance customer outcomes consistently.
Key Responsibilities:
• Steer new customer onboarding from kickoff through go-live
• Deliver best practice insights and thought leadership
• Develop in-depth knowledge of Knak products and integrations




• Coordinate with teams to ensure implementation quality
• Monitor and report on KPIs during client handoff
Requirements:
• At least 3 years in a related role in Customer Success
• Demonstrated experience in managing concurrent projects
• Strong communication abilities, both written and verbal
• Experience facilitating adult learning sessions
• Familiarity with AI tools and Marketing platforms
Lead client success and maximize outcomes through data-driven insights and collaborative efforts at Knak.
#J-18808-Ljbffr

📌 Customer Success Implementation Manager (Ottawa)
🏢 knak
📍 Ottawa