Drive client satisfaction as Senior Manager in Client Services for DRMG in Oakville, Ontario. This role emphasizes process optimization and strategic client support to enhance the customer journey.
Step into a permanent, full time role that asks you to lead the Client Services department, focusing on implementing best practices and ensuring high-quality client interactions. The Senior Manager will be instrumental in shaping customer retention strategies through effective team management and operational excellence.
Key Responsibilities:
• Lead and develop Client Services and Graphics teams
• Optimize the full client journey and analyze feedback loops
• Establish Service Level Agreements and key performance indicators




• Oversee smooth project transitions across departments
• Handle escalations and maintain positive client relations
Requirements:
• Post-secondary education in Business Administration or related discipline
• Minimum 5 years in account management, including 2-3 years managing teams
• Familiarity with print or marketing industries
• Expert in CRM systems and data governance
• Excellent communication and conflict resolution skills
Elevate the client experience at DRMG as you foster a culture of excellence and satisfaction.
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📌 Senior Manager in Client Services at DRMG (Oakville)
🏢 Socket.dev
📍 Oakville