Provides needs assessments and referrals
Delivers settlement and service information to clients
Provides demonstrations and advice to clients on accessing settlement information and resources
Addresses client needs through providing referrals to appropriate agency, community, and governmental resources
Delivers translation and interpretation support to clients for accessing settlement services where appropriate
Produces and disseminates settlement, community, and government service materials to clients
Distributes governmental or other related settlement information to assist clients on completing forms
Assists clients in applying to Language Assessment Centres
Refers clients to other community, government, and language training services based on needs
Responsible to recruit, train, support and supervise volunteers
Supports the team in the delivery of program activities such as classes, workshops, orientations, and other group-based activities
Other related duties as assigned by the Settlement Coordinator or Language Lead

Requirements

- Bachelor’s Degree in Social or Human Sciences
- Experience in working with immigrants, newcomers, and refugees
- Experience with multicultural clientele and immigrant related services
- Experience in settlement services
- Knowledge of settlement information and resources
- Knowledge of the local geographic area
- Excellent written and verbal communication skills
- Additional languages are considered an asset
- Excellent interpersonal and intercultural communication skills
- Excellent technical skills in MS Office and web-based applications




- Excellent attention to detailed and confidential information
- Ability to work independently and as a part of a team
- Ability to work with individuals and communities facing cultural adjustment challenges
- Criminal Record Check Required
- Able to work evenings and weekends as required

Core Competencies

Demonstrates expertise in providing settlement services and support to immigrants, newcomers, and refugees, with robust communication and interpersonal skills to effectively address client needs and facilitate access to resources. Proficient in training and supervising volunteers while delivering program activities in a multicultural environment.

Highest-signal resume keywords

- Bachelor’s Degree in Social or Human Sciences
- Experience in Settlement Services
- Knowledge of Settlement Information and Resources
- Excellent Written and Verbal Communication Skills
- Criminal Record Check Required

ATS Optimization Keywords

Hard Skills

- Settlement Services
- Needs Assessment
- Referral Services
- Translation and Interpretation Support
- MS Office
- Web-Based Applications
- Attention to Detail
- Cultural Adjustment Support
- Volunteer Training and Supervision
- Community Resource Knowledge

Soft Skills

- Interpersonal Communication
- Intercultural Communication
- Team Collaboration
- Independent Work
- Client Needs Assessment

Certifications & Qualifications

- Criminal Record Check

Industry Keywords

- Immigrant Services
- Newcomer Support
- Refugee Assistance
- Multicultural Clientele
- Community Resources

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📌 Program Assistant (Surrey)
🏢 Jobtailor
📍 Surrey