About Us:

Wellspring Alberta is a charitable organization affiliated with the Wellspring Cancer Support Foundation, dedicated to supporting, educating, and empowering individuals living with cancer, as well as their caregivers and families.

We offer a wide range of evidence-informed programs and services, all provided at no cost, to help navigate the many challenges that come with a cancer diagnosis.

Our vision is that no one has to face cancer alone.

Wellspring Alberta’s work is made possible through the generous donations of individuals, corporations, foundations, and grassroots fundraisers, as well as the efforts of committed volunteers, dedicated staff, and skilled contracted program leaders.

The Opportunity:

Reporting to the Program Director, the Program Manager, Quality plays a pivotal role in advancing Wellspring Alberta’s mission to ensure that no one has to face cancer alone.

The Program Manager, Quality is responsible for program excellence, quality assurance, and contracted Program Leader development across Wellspring Alberta’s provincial program portfolio. This role ensures that all programs reflect Wellspring Alberta’s evidence-informed philosophy, quality standards, accessibility commitments, and member-centred approach.

The Program Quality Manager serves as the primary organizational resource for program quality, supporting continuous learning and ensuring excellence across more than 70 programs delivered by more than 150 Program Leaders throughout Alberta.

This is a full-time position, based in Calgary or Edmonton at one of our houses. Occasional travel to communities across Alberta may be required. Occasional evening and weekend work may also be required.

Key Responsibilities:

Program Quality & Continuous Improvement:

- Lead the implementation and ongoing enhancement of Wellspring Alberta’s program quality assurance framework.
- Monitor the quality, consistency, and effectiveness of all programs delivered across the province.
- Review evaluation findings, member feedback, and outcome reports to identify opportunities for program improvement.
- Lead regular program reviews to ensure programs remain evidence-informed, current, accessible, and responsive to evolving member needs.
- Recommend program enhancements, redesigns, or retirements based on evaluation findings and emerging evidence.
- Ensure program manuals, facilitation resources, and supporting materials remain current, standardized, and aligned with organizational standards.
- Lead initiatives that strengthen accessibility and inclusivity across the program portfolio.

Program Leader Excellence:

- Serve as the primary relationship manager for Wellspring Alberta’s Program Leader community.
- Provide oversight and leadership for the full Program Leader lifecycle including recruitment, onboarding, orientation, engagement, feedback, development, succession planning, recognition, and offboarding.
- Foster strong relationships with Program Leaders across the province,



promoting engagement, collaboration, and professional growth.
- Coordinate and facilitate the Program Leader Community of Practice.
- Provide coaching, mentorship, and constructive feedback to Program Leaders using evaluation findings, observations, and member feedback.
- Develop succession planning strategies to ensure a sustainable and diverse Program Leader community.
- Coordinate Program Leader recognition and appreciation initiatives.

Collaboration & Organizational Support:

- Work closely with the Program Manager, Operations, to ensure operational delivery aligns with quality expectations.
- Partner with the Data Impact Manager, who leads organizational evaluation, measurement, and reporting processes, to utilize evaluation findings, member feedback, and outcome reports to identify opportunities for program improvement.
- Collaborate with Centre Managers and the Outreach Manager to support consistent program quality across all delivery settings.
- Contribute program expertise to grant applications, stewardship reports, donor meetings, and organizational communications.
- Support organization-wide quality review processes, including the system performance review, and continuous improvement initiatives.
- Promote a culture of philanthropy by communicating the impact and value of Wellspring Alberta’s programs.

Organizational Alignment:

- Champion program quality, innovation, and continuous improvement throughout Wellspring Alberta’s program portfolio.
- Promote equity, diversity, inclusion, accessibility, and cultural responsiveness within program design and delivery.
- Act as an ambassador for Wellspring Alberta’s mission that no one has to face cancer alone.
- Contribute to a healthy, respectful, collaborative, and learning-oriented workplace culture.

Qualifications:

Education

- Bachelor’s degree in education, social work, health sciences, psychology, human services, adult education, quality improvement or a related discipline.
- Master’s degree considered an asset.

Experience

- Minimum five (5) years of progressive experience in program development, quality improvement, adult education, cancer/health care, community services, or the nonprofit sector.
- Experience in quality assurance, continuous improvement, and evidence-informed program development.
- Experience recruiting, supporting, or mentoring facilitators, educators, or contracted professionals.
- Experience working with evidence-informed program design and evaluation.
- Experience working collaboratively across multidisciplinary teams.




- Experience in psychosocial oncology or supportive care is considered an asset.

Skills and Competencies

- Continuous improvement and quality excellence.
- Collaboration and relationship building.
- Coaching and mentoring.
- Strategic and systems thinking.
- Innovation and adaptability.
- Accountability and results orientation.
- Commitment to equity, diversity, inclusion, and accessibility.
- Strong understanding of evidence-informed program design and the application of evaluation findings.
- Excellent facilitation, coaching, and relationship-building skills.
- Exceptional organizational and project management abilities.
- Strong analytical and problem-solving skills.
- Ability to interpret evaluation data and translate findings into practical improvements.
- Excellent written, verbal, and presentation skills.
- Strong technology proficiency, including Microsoft Office, Teams, Zoom, and Salesforce or similar platforms.
- Professional, collaborative, adaptable, and member-centred approach.
- Understanding of the psychosocial impact of cancer on individuals and families.

What We Offer:

- A supportive and inclusive organizational culture driven by purpose and impact.
- A hybrid working model that promotes flexibility and work-life balance.
- Competitive compensation, benefits plan, and wellness days.
- Opportunities for personal and skilled growth within a dynamic and mission-driven environment.
- A chance to be part of a team that is changing lives across Alberta.

To Apply: To apply for this position, please email your cover letter, resume and salary expectations to Sheena Clifford, Project Manager, Quality at [email protected].

This posting will close once we have found a successful candidate. We wish to thank all applicants for their interest, however, only those selected for interviews will be contacted.

Inclusion Statement:

Wellspring Alberta is committed to being an inclusive organization. We are expanding the diversity of identities and lived experiences to better reflect the communities in which we work and live.

To support this process, we’ve become an employer partner of the Canadian Centre for Diversity and Inclusion, developed an Advisory group, and we are taking action as part of our commitment to Diversity and Inclusion.

We encourage applications from groups that are typically under-represented in cancer-serving organizations, including BIPOC (Black, Indigenous, and People of Colour) individuals, LGBTQ2S+ identifying individuals, persons with disabilities, and candidates from all equity-seeking groups. We invite you to contact us to discuss accessibility and accommodations throughout the recruitment process.

We also know that women and people of colour are less likely to apply for roles unless they meet every single requirement. If you’re excited about the role, but your qualifications don’t match perfectly, we encourage you to apply.

📌 Program Manager, Quality (Edmonton)
🏢 Wellspring Alberta
📍 Edmonton