Provide essential support with Staples as a Bilingual Customer Support Specialist focused on ServiceOntario services. Improve the customer journey in a energetic retail environment.
Staples Canada is seeking a Bilingual Customer Support Specialist committed to enhancing customer experiences through ServiceOntario. This role requires effective communication, attention to detail, and 1-2 years of prior customer service experience. You will assist with a range of government services, addressing customer inquiries with professionalism and empathy.
Key Responsibilities: • Offer respectful,
knowledgeable service to all clients • Clearly explain service details and resolve customer concerns • Facilitate warm transfers to different departments • Uphold brand standards in customer-facing areas • Engage in team learning and training initiatives
Requirements: • 1-2 years of customer service background • Bilingual in English and French for effective communication • Experience with Microsoft Office and data management • Strong attention to detail and organizational skills • Capability to thrive amid distractions
Utilize your bilingual skills to provide exceptional support to Staples customers and enhance their experiences with ServiceOntario. #J-18808-Ljbffr