Lead transformational customer experiences as the Director of Customer Journey at Momentum Financial Services Group. Focus on optimizing origination processes in a hybrid work model, ensuring seamless customer engagement.In this pivotal director role, you will oversee the end-to-end customer journey for origination across various financial products. With 12+ years of experience in customer experience or product management, you will ensure high-quality omni-channel experiences while fostering cross-functional collaboration.



Your strategic insight will drive prioritization of key initiatives that maximize business value and enhance customer satisfaction.Key Responsibilities:Oversee the entire origination customer journey across multiple channelsAlign initiatives with the Journey North Star for optimal executionLead prioritization of high-impact projects to enhance customer outcomesCo-chair the Journey Council for governance and decision-makingDrive continuous improvement in journey performance metricsRequirements:12+ years in customer experience or product management3+ years at a Director levelProven leadership in optimizing customer-facing processesStrong understanding of regulatory compliance in financial servicesExcellent stakeholder alignment and influence capabilitiesElevate customer journeys with a focus on innovation and measurable business results at Momentum Financial Services Group.#J-18808-Ljbffr

📌 Director Of Customer Journey At Mfsg (Toronto)
🏢 Momentumfinancialservicesgroup
📍 Toronto