Elevate customer experiences as the Director of Customer Engagement Platforms at Questrade Financial Group. Implement AI-driven innovations in a hybrid work environment.In this key leadership role, you will modernize Questrade's customer engagement infrastructure, focusing on CRM and marketing automation. Over 8 years of experience in managing enterprise-level platforms is required, along with a record of successful digital transformation initiatives.



You'll lead a team committed to agile practices while collaborating closely with various business areas to achieve strategic objectives.Key Responsibilities:Define and implement a technology modernization strategyOversee technology lifecycle management for stability and performanceImplement agile methodologies for rapid value deliveryManage key vendor contracts and platform costsWork closely with business leaders for alignment on goalsRequirements:Bachelor's degree in Computer Science or equivalent8+ years of technology leadership experienceProven digital transformation project experienceHands-on in managing CIAM and marketing platformsStrong ability to lead technical teams in Agile settingsContribute to redefining financial services through creative customer engagement at Questrade.#J-18808-Ljbffr

📌 Questrade Director Of Customer Engagement (Toronto)
🏢 Questrade Financial Group
📍 Toronto