Shape the future of customer support as a Business Systems Analyst with Questrade Financial Group. Focus on enhancing contact center operations with technology and AI innovations. As a key contributor, you will utilize your 2-3 years of experience as a Business Analyst, merging technical and business insights.
Drive the optimization of Genesys Cloud while fostering collaboration in a hybrid workplace. Your skills will bridge gaps between stakeholders and engineering teams to improve customer interactions. Key Responsibilities:
- Configure and enhance Genesys Cloud for reliable operations
- Collaborate on AI-driven tools for agents and customers
- Capture and document critical business requirements
- Facilitate insightful stakeholder interviews and sessions
- Assist with sprint coordination and delivery tracking Requirements:
- Educational background in Business or Information Systems
- 2-3 years as a Business Analyst in relevant fields
- Experience with Genesys Cloud configurations
- Familiarity with Agile project methodologies
- Robust ability to communicate complex ideas clearly Contribute your expertise to advance customer service technology at Questrade.
📌 Questrade Business Systems Analyst Position (Canada)
🏢 Community Trust
📍 Canada
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