Elevate customer experiences as the Director of Customer Engagement Platforms at Questrade Financial Group. Implement AI-driven innovations in a hybrid work workplace. In this key leadership role, you will modernize Questrade’s customer engagement infrastructure, focusing on CRM and marketing automation.

Over 8 years of experience in managing enterprise-level platforms is required, along with a record of successful digital transformation initiatives. You’ll lead a team committed to agile practices while collaborating closely with various business areas to achieve strategic objectives. Key Responsibilities:

- Define and implement a technology modernization strategy
- Oversee technology lifecycle management for stability and performance




- Implement agile methodologies for rapid value delivery
- Manage key vendor contracts and platform costs
- Work closely with business leaders for alignment on goals Requirements:
- Bachelor’s degree in Computer Science or equivalent
- 8+ years of technology leadership experience
- Proven digital transformation project experience
- Hands-on in managing CIAM and marketing platforms
- Strong ability to lead technical teams in Agile settings Contribute to redefining financial services through innovative customer engagement at Questrade.

📌 Questrade Director of Customer Engagement (Toronto)
🏢 Questrade Financial Group
📍 Toronto