Shape the future of client interaction at RBC as Director of Conversational Banking. Focus on developing cutting-edge conversational AI solutions for exceptional customer service. This strategic leadership position will have you driving growth through innovative technologies and leading a talented team in conversational AI development.

You'll leverage your deep understanding of AI/ML and customer experience to guide the course of the organization’s conversational banking initiatives. You'll also foster continuous innovation within the team. Key Responsibilities:

- Oversee the development of the technology roadmap
- Guide a team towards building advanced conversational AI solutions
- Cultivate strong partnerships to expand our market footprint




- Manage project lifecycle from conception to delivery
- Track and report on key performance indicators for solutions Requirements:
- Minimum of 10 years in technology or customer experience roles
- 5+ years in leadership with AI teams
- Significant experience in large-scale AI projects for enterprises
- In-depth understanding of AI best practices
- Solid business acumen to identify client needs Enhance customer experience with your leadership and AI skills in conversational banking at RBC.

📌 RBC Conversational Banking Director Role (Toronto)
🏢 Socket.dev
📍 Toronto