Drive North American ReBIRD service initiatives with Arc’teryx as a Service Operations Leader. This role focuses on operational readiness and enhancing the guest experience across multiple channels. In this hybrid position based in North Vancouver, you will serve as a vital link between the NAM region and the Global capability team.

Your role supports the execution of warranty services, retail operations, and resale programs, ensuring exceptional service delivery at all levels. This is an chance to leverage your organizational skills to champion both customer and operational experiences. Key Responsibilities:

- Manage ReBIRD service program execution across NAM
- Collaborate with global teams on service readiness
- Ensure alignment of guest experience objectives
- Troubleshoot operational challenges for front-line teams
- Analyze program effectiveness and implement improvements Requirements:
- Previous leadership experience in operations
- Familiarity with service delivery in retail settings
- Strong analytical and problem-solving skills
- Ability to work in a hybrid model
- Commitment to exceptional guest service Take the lead in revolutionizing ReBIRD service operations at Arc'teryx and elevate guest satisfaction.

📌 ReBIRD Service Operations Leader - Hybrid (Vancouver)
🏢 Arc'teryx Equipment
📍 Vancouver