Front Desk Operations:

We are seeking a friendly, organized, and compassionate Receptionist to join our team at Arabella Retirement Living . The Receptionist is the first point of contact for residents, families, and visitors, providing a welcoming and supportive workplace. This role plays a critical part in ensuring smooth daily operations, assisting with administrative tasks, and offering exceptional customer service to our elderly residents.

Key Responsibilities:

- Greet residents, families, and visitors in a warm and professional manner.
- Answer phone calls, take messages, and direct inquiries to appropriate staff members.
- Monitor and manage sign-in/sign-out logs for visitors, contractors, and deliveries.
- Ensure the lobby area remains neat, tidy, and welcoming at all times.

Administrative Support:

- Assist with scheduling appointments, meetings, and transportation for residents.
- Perform general office duties such as filing, faxing, and photocopying.
- Maintain accurate and up-to-date resident and visitor records.
- Assist with managing resident mail, including sorting, distributing, and ensuring timely delivery.

Resident Interaction:

- Respond to resident requests and concerns promptly and with empathy.
- Coordinate with healthcare providers, social workers, and other staff to ensure residents' needs are met.
- Monitor the safety and well-being of residents in common areas.

Communication:

- Maintain open communication between staff, residents, and families.
- Assist with internal communications and announcements as needed (e.g., meal times, activities, emergency alerts).
- Ensure that all emergency procedures are communicated clearly and acted upon as needed.
- Safety and Security:
- Monitor security cameras and alarm systems to ensure the safety of the building and residents.
- Assist with emergency response protocols,



including directing emergency personnel to the correct location.
- Ensure the reception area is always accessible to authorized personnel only.

Additional Duties:

- Assist with special events, resident activities, and community outreach programs.
- Perform other duties as assigned by the Office Manager or Administration.

Qualifications:

- High school diploma or equivalent (some college or vocational training preferred).
- Previous experience in a customer service, receptionist, or administrative role, preferably in a healthcare or senior living environment.
- Excellent communication skills, both verbal and written.
- Ability to manage multiple tasks in a busy environment.
- Compassionate, patient, and understanding demeanor when working with elderly residents.
- Strong organizational and time management skills.
- Proficient in basic office software (Microsoft Office Suite, email, etc.).
- Ability to maintain confidentiality and adhere to HIPAA regulations.
- Ability to stay calm in emergency situations and follow protocols accurately.

Physical Requirements:

- Ability to sit or stand for extended periods of time.
- Light lifting and carrying (e.g., office supplies, packages).
- Must be able to assist with resident mobility if necessary (e.g., offering support to walk or move around the reception area).

Working Conditions:

- Friendly and supportive work environment.
- Opportunities for growth and advancement.
- Occasional evenings or weekend shifts may be required based on staffing needs.

If you are passionate about providing excellent service to seniors and are looking for a role where you can make a difference in the lives of others, we encourage you to apply for this rewarding position! Job Type: Part-time

Pay: $18.30 per hour

Education

- Secondary School (preferred)

Experience:
- Front desk: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: In person

📌 Receptionist/Concierge - Part Time (Belleville)
🏢 Arabella Retirement Living
📍 Belleville