Job Summary

We are seeking a professional and organized Receptionist/Retail Clerk, who is comfortable working in a retail setting up to 2 days a week as part of their duties, to join our team. This role is bilingual and involves running our Online Order Desk, order fulfillment, managing our shipping services both locally and nationally, answering the phone, responding to emails, stocking the retail space and receiving orders. This role is vital in ensuring smooth office operations, providing excellent customer service, and supporting various administrative functions.

This role also requires the candidate to be comfortable training to a back up for service on the retail floor and to potentially work 1 or 2 shifts a week as a floor stocker, cashier or pastry staff member. The ideal candidate will be proficient in customer service, possess robust communication skills, and be comfortable handling multiple tasks in a day. Bilingual abilities and experience in a retail setting are ideal.

Duties

- Answer our phone system and provide knowledgeable customer service to our guests
- Fulfill orders that come to the business in person, over the phone or through our online store
- Schedule courier services for local delivery
- Schedule Canada Post and UPS pick ups for orders being shipped
- Monitor and respond to emails
- Organize and maintain our ambient food storage shelves




- Organize and maintain our hardgood shelves
- Receive orders and put them away
- Package Clamshell program from the retail store
- Work in the store when needed in either a stocking, cashier or pastry counter role
- Support the Back of House Manager in any duties they need to assign

Experience

- Prior office experience or retail experience is strongly recommended
- Strong organizational skills with the ability to multitask efficiently
- Excellent communication skills, both verbal and written; bilingual abilities in French are highly desirable
- Experience managing multi-line phone systems and providing exceptional customer service
- Demonstrated time management skills with the ability to prioritize tasks effectively

This role is ideal for a detail-oriented professional who thrives in an environment where tasks may change from day to day and values delivering outstanding customer support. The position offers an engaging work environment where organizational skills and administrative expertise are highly valued. Job Type: Full-time

Pay: $17.60-$21.00 per hour

Benefits

- Extended health care

Application question(s):
- Are you comfortable working in a retail setting up to 2 days a week?

Experience:
- Customer service: 2 years (required)

Language:
- French (required)
- English (required)

Work Location: In person

📌 Receptionist (Ottawa)
🏢 Jacobsons
📍 Ottawa