Receptionist / Sales Coordinator

Volvo Cars Markham | Markham, Ontario

Job Type: Full-Time, Permanent

About the Role

Volvo Cars Markham is looking for a friendly, professional, and highly organized Receptionist / Sales Coordinator to join our team. This is an excellent opportunity for someone who enjoys working with people, has strong attention to detail, and can confidently manage multiple priorities in a fast-paced automotive dealership environment.

As the first point of contact for our customers, you will play an important role in creating a welcoming and exceptional customer experience while also providing administrative and coordination support to our Sales Department.

Key Responsibilities

Reception & Customer Service

- Welcome customers and visitors to the dealership in a warm, professional manner.
- Answer and direct incoming telephone calls and respond to general inquiries.
- Greet customers arriving for sales, service, appointments, and vehicle pickups.
- Assist customers with basic questions and direct them to the appropriate team member.
- Manage the reception area and ensure a professional and welcoming environment.
- Monitor and respond to general dealership emails and inquiries.

Sales Coordination & Administration

- Provide administrative support to the Sales team and Sales Manager.
- Coordinate customer appointments, test drives, vehicle deliveries, and follow-ups.
- Assist with preparing sales documents and maintaining accurate customer records.
- Enter and update customer information in dealership systems and CRM.
- Coordinate vehicle-related paperwork and ensure documentation is complete and organized.
- Assist Sales Consultants with vehicle inventory and customer information.
- Follow up on outstanding documentation and customer requests.
- Help coordinate vehicle deliveries and ensure customers have a smooth delivery experience.
- Support the Sales team with other administrative and coordination tasks as required.

What We're Looking For




- Previous experience in reception, customer service, administration, or a sales support role.
- Automotive dealership experience is an asset, but not required.
- Excellent communication and interpersonal skills.
- Qualified, friendly, and confident personality.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a busy environment.
- Comfortable using Microsoft Office, email, and computer-based systems.
- Ability to learn current software and dealership systems quickly.
- Strong customer-service mindset and a genuine desire to help people.
- Ability to work independently while also being a strong team player.
- Professional appearance and demeanor.

Why Join Volvo Cars Markham?

At Volvo Cars Markham, we believe the customer experience starts the moment someone walks through our doors. You'll be joining a professional team representing a globally recognized automotive brand known for safety, design, innovation, and customer care.

This role offers an opportunity to build valuable experience in both customer service and automotive sales operations, with the potential to grow within the dealership.

Compensation & Benefits

- Competitive salary based on experience
- Full-time, permanent position
- Employee benefits package
- Opportunities for professional development
- Employee vehicle purchase/service programs
- Positive and professional team environment

Schedule

Full-time dealership hours, including some evenings and Saturdays, as required.

How to Apply

If you are an organized, personable, and customer-focused qualified who enjoys being the face of a business and supporting a dynamic sales team, we'd love to hear from you.

Apply today to join the Volvo Cars Markham team.

Volvo Cars Markham is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Education

- Secondary School (preferred)

Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

📌 Receptionist/Sales Coordinator (Unionville)
🏢 Volvo Cars Markham
📍 Unionville