Elevate customer experience standards by becoming a Retail CX Policy Expert with micro1. Help shape AI-powered CX systems through your expertise in US retail policies and practices. As a contractor, you will create authentic return, refund, and eligibility policies that reflect real-world retail operations in the US.

This role requires 3-5 years of hands-on CX experience to document nuanced scenarios and provide clear customer resolutions. Your contributions will enhance AI systems with practical guidelines, influencing their operational effectiveness and end-user satisfaction. Key Responsibilities:

- Author detailed return and refund policies in line with US standards
- Design complex customer-service scenarios to highlight policy gaps




- Establish resolutions for both standard and exceptional situations
- Create rubrics for assessing AI agent performance
- Collaborate with teams to refine policies as project needs evolve Requirements:
- 3–5 years in US retail or e-commerce CX operations
- Experience in authoring return and eligibility policies
- Robust understanding of US retail conventions
- Excellent writing and communication skills
- Bachelor’s degree preferred or equivalent experience Contribute your expertise to redefine CX policy standards and enhance AI effectiveness in retail.

📌 Remote Retail CX Policy Expert (Winnipeg)
🏢 micro1
📍 Winnipeg