INTRO:

Hello and thank you for your interest in our job opportunity.

Our team is looking for a person to fill the role of a property agent with our company. This new member would participate in processing and undertaking tenant and landlord service request for our residents and owners, including inspections and administrative tasks

This role requires a personable, problem solver with an ownership mentality and who is able to handle standard residential repairs and maintenance (handy-person).

GENERAL JOB RESPONSIBILITIES The AGENT shall be responsible for undertaking work order request, reviewing and finding solutions to maintenance issues, process property inspections and communicate respectfully with our tenants.

More Specifically...

1. Repairs, Patching and Work Orders for outward physical conditions of items and fixtures within a home

a) Light drywall patching, light painting and light caulking b) Replace and install items such as door knobs and locks, smoke and CO2 alarms, connecting or disconnecting house appliances, etc... c) Help with turn-around cleaning and service, pickup and drop off items and/or purchase tasks requests d) Support the team with various work order and tenant support on site
1. Inspection and Property Review

a) Agent will be asked to perform an inspection following a specific list of items to check on a residential home/property and premises b) Assist tenant in troubleshooting over the phone for house items and apparatus following a provided checklist and or in office review
1. Administrative Task

a) Process incident reviews with tenant (investigating service request for repairs and troubleshooting over the phone and live video prior to going on site for repairs) b) Reporting on task completed, including notes, details and pictures to report before and after events and problems resolution services.

MUST HAVE OWN MODE OF TRANSPORTATION & SOME TOOLS

GENERAL SKILLS REQUIRED:

- Able to undertake light repairs and/or replacement of household items




- Able to properly and effectively communicate with tenants and team members (written and speech)
- Able to investigate and report in details the onsite review with help of smart devices and applications. (trouble shooting, incident review and action plan development for repairs, process checklists of incident or complaint, etc...)
- Able to problem solve independently (resourcefulness and resolution mentality)
- Able to use smart devices and enter data and details efficiently (clear and precise, facts and observation base)

SCHEDULING WORK:

- 10am to 4pm Monday to Friday
- We expect to have between approximately 30 to 35 hours of accumulated tasks for the agent per week. You are free to fix and schedule your workload independently. We require the agent to be readily available during the week Monday to Friday, 10am to 4pm, and have room for potential after-hours for assistance with emergency calls (additional compensation for emergency calls).

PAY (compensation) AND BONUS STRUCTURE:

- The base salary is fixed at range of $45,000 to $50,000 (depending on experience)
- 4 weeks of vacation, standard 3 sick days and 3 personal days per year
- Gas card (full compensation for gas)
- Automotive Compensation: $0.45/km which includes;

a) Vehicle Use & Wear Compensation: $0.25/km (amounts to $40,000.00 in 150,000 km used) b) Car Maintenance & Repairs Compensation: $0.20/km = (equals to $2000.00 every 10,000km)

c) Gas:: Agent provided with Gas card (supplied as needed)

- Bonus: To be discussed at time of hiring (after probation)
- Health Benefits: To be discussed at time of hiring (after probation)

Pay: $45,000.00-$50,000.00 per year

Benefits

- Casual dress
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off

Flexible language requirement:
- French not required

Application question(s):
- Can you tell us about any skills or experience you have that might be helpful in this job?
- Do you have your own mode of transportation (vehicle) for traveling to residential properties in order to undertake work orders and inspections?

Experience:
- Contractor, Handy man/women: 2 years (preferred)

Work Location: On the road

📌 Rental Property Service and Maintenance Agent (Ottawa)
🏢 Larocque Property Management
📍 Ottawa