Love helping people, staying organized, and being part of a team that genuinely cares about delivering a great guest experience?

We’re looking for a friendly, capable and detail-oriented Reservations & Guest Service Specialist to join the Fairmont Creek Vacation Rentals team.

Our close-knit crew works hard, supports one another and takes real pride in delivering exceptional service to our guests and property owners. We’re looking for someone who enjoys being part of a team, brings a positive attitude to work and likes the satisfaction of making sure everything comes together smoothly.

What You’ll Be Doing:

- You’ll be one of the key people helping our guests from their first inquiry right through to check-out.

Your days will include:

- Chatting with guests by phone, email and online booking platforms.
- Turning inquiries into confirmed reservations.
- Managing bookings and keeping calendars accurate and up to date.
- Processing payments and making sure reservation details are correct.
- Coordinating with our housekeeping and maintenance teams so arrivals run smoothly.
- Providing clear, friendly pre-arrival and post-stay communication.
- Helping guests when questions or issues pop up.
- Keeping an eye on Airbnb, VRBO and other booking channels to make sure everything is connected and working properly.
- Spotting booking, occupancy or rate opportunities and sharing them with our Sales & Marketing team.
- Helping with general office administration and keeping things organized behind the scenes.

You’ll Fit Right In If You Are:

- Friendly, warm and genuinely enjoy helping people.
- Organized and someone who notices the little details.




- Comfortable juggling a few things at once without losing your cool.
- Confident with computers and happy learning new systems.
- A clear communicator, both written and verbal.
- Reliable, positive and willing to jump in when the team needs a hand.
- Comfortable working independently, but happiest being part of a collaborative team.
- Someone who takes pride in doing a great job.

Previous experience in hospitality, tourism, reservations, customer service or administration would be great, but we’re equally interested in finding the right person with the right attitude.

The Schedule:

This is a permanent, approximately 30-hour-per-week position, generally Tuesday through Saturday.

The role includes mostly scheduled office coverage and some flexible remote hours, giving you a little variety in your working week.

There may occasionally be some schedule adjustments to help cover team vacations or particularly busy periods.

Why You’ll Love Working With Us:

We think where you work and who you work with matters.

At Fairmont Creek Vacation Rentals, you’ll join a supportive team who enjoy working together, help each other out and share a common goal: providing exceptional service and memorable stays for our guests.

You’ll also get:

- Permanent, year-round employment.




- A varied role where no two days are quite the same.
- A relaxed but professional work environment.
- The opportunity to build your skills in tourism, reservations and vacation rental management.
- A team that values initiative, ideas and a sense of humour.
- And, of course, the opportunity to live and work in the Columbia Valley — where hiking, biking, skiing, golf, lakes and hot springs are all part of everyday life.

If you’re someone who enjoys people, loves getting the details right and wants to be part of a great local team, we’d love to hear from you.

How to Apply:

Send your resume and a brief cover letter to:

Becky [email protected] and [email protected] with the subject line Reservations & Guest Service Specialist – Application.

https://fairmontcreek.ca/

About Us:

We are a boutique property management company fulfilling the vacation dreams of visitors to Fairmont Hot Springs, BC for more than two decades. We prioritize delivering exceptional guest and owner experiences in this extraordinary destination. And those glowing 5-star reviews? They never fail to put a smile on our faces!

Pay: From $22.00 per hour

Benefits

- Company events
- Wellness program

Adaptable language requirement:
- French not required

Ability to commute/relocate:
- Fairmont Hot Springs, BC: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Are you legally entitled to work in Canada (Canadian Citizen, PR or work permit)?

Experience:
- Customer service: 1 year (required)

Work Location: In person

📌 Reservations & Guest Services (Fairmont Hot Springs)
🏢 Fairmont Creek Property Management
📍 Fairmont Hot Springs