We’re looking for a Director, Centre Operations, to champion consistency and cohesion across AMA’s retail network Travel, Registries, and Insurance Agency locations, ensuring every centre delivers an exceptional member and employee experience. You’ll strengthen internal controls, optimize retail operations, and drive innovation through omnichannel service delivery, all while fostering a culture rooted in integrity, collaboration, and stewardship.Together, we help protect the things that matter most to our more than one million members everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance, and more, the opportunities to grow with us are almost limitless!Building on a century of proud service in Alberta communities, we’re passionate about making a meaningful difference in the places where we live and work.

Competitive salary and flexible benefits, with five packages to choose from and up to $3,000 in health and wellness spending accounts.Employer-paid retirement savings program, including 5% AMA contribution and 5% matching.Employee-exclusive discounts on travel, insurance, memberships, driver education, registry services, and more.Free travel medical insurance for you and your immediate family.Ongoing career development, with unlimited learning opportunities and dedicated time for personal growth.Paid vacation and personal days, including three weeks of vacation to start, a Me Day, a Volunteer Day, and the option to purchase additional vacation time.Who You AreYou’re a strong retail operations leader who thrives in multi-site retail environments.You understand that great operations are built on solid controls, continuous improvement,



and a willingness to consider recent approaches in delivering an exceptional member experience.You’re a collaborator who influences through building relationships, not just authority.Champion our in-centre member experience through retail cohesion and standards by defining and maintaining operating policies and Standard Operating Procedures (SOPs) across Member Services and the Insurance Agency.Ensure compliance and control in cash handling, inventory management, sales transactions, and regulated processes, partnering with Finance, Risk, Compliance, and Internal Audit.Coordinate with Properties to resolve facility, maintenance, and security issues, ensuring a safe, compliant, and inviting environment for members and staff.Steward our retail product portfolio, including vendor management, inventory levels and inventory controls, and loss prevention practices, to ensure healthy margins and reduced risk. You’ll also ensure we’re being thoughtful and proactive in the high-quality retail products we offer to our members, ensuring value and relevance.Champion omnichannel innovation by introducing digital queueing, self-service kiosks, and online-to-centre service models that create a seamless member experience.What You Bring to the Table10+ years of multi-site retail operations leadership, ideally in complex or regulated industries (Travel, Registries, or Insurance experience is an asset).Proven success managing operating policies, SOP governance, and audit compliance.Experience introducing or scaling omnichannel or self-service solutions in physical retail environments is an asset.Strong knowledge of internal controls, audit remediation, and fraud risk management.Skilled in retail product and vendor management, including margin optimization and inventory governance.Exceptional relationship-building and stakeholder management skills across Finance, Risk, Compliance, Internal Audit, Properties, and Digital teams.

📌 RESPONSABLE CONTROLE DE GESTION OPERATIONNEL (H/F) (Edmonton)
🏢 Alberta Motor Association
📍 Edmonton