About E3 Community Services

E3 Community Services, is committed to creating inclusive communities where all people of all ages are empowered to live their best lives. We value collaboration, accountability, innovation, and continuous improvement, and we believe our employees are the foundation of the services we provide.

E3’s ReUse Centre it is a community driven thrift store and social enterprise. Revenue generated here directly funds vital community programs. Our storefront provides a welcoming space where we champion social inclusion every day.

About the Role The Retail Associate supports the effective day-to-day store operations by providing welcoming and inclusive customer service, processing sales and donations, maintaining organized and appealing retail spaces, and contributing to safe and efficient store operations.

As part of the ReUse team, this role contributes to E3‘s commitment to community inclusion, sustainability and social responsibility by supporting responsible diversion of donated goods while contributing to a positive experience for customers, donors, volunteers and community members. This includes working alongside volunteers, including individuals who may receive services from E3, to participate meaningfully in a retail environment. Through a person-directed approach, the role promotes choice, contribution, skill development and independence.

Role Status

This position is open due to an existing position vacancy.

Key Skills and Capabilities The successful candidate will demonstrate:

- Robust customer service and interpersonal skills, with the ability to interact respectfully and professionally with customers, donors, volunteers and community members
- Cash-handling and point-of-sale experience, with the ability to accurately process transactions and follow established procedures
- The ability to work independently with limited supervision while contributing positively and reliably as part of a team
- Strong communication skills and the ability to adapt communication, instruction and practical support to individual abilities and needs
- The ability to support social media efforts to promote E3 values and need for donations




- The ability to support volunteers in completing meaningful retail and operational tasks while promoting independence, choice and skill development
- Initiative, reliability and sound judgment, with the ability to follow established operational, health and safety, accessibility and organizational requirements

Experience in retail, customer service, thrift or second-hand retail, or a related environment is preferred. Experience working or volunteering in a non-profit or community-based environment and/or alongside volunteers or individuals with varying abilities is considered an asset. An interest in sustainability, recycling and waste diversion is also an asset. Person-Directed Services

At E3, person-directed services are central to how we work. Employees are expected to promote dignity, choice, independence, inclusion and meaningful participation in ways that recognize each person’s individual strengths, abilities, preferences and goals.

Within ReUse, this includes supporting volunteers as contributing members of the team, providing appropriate guidance and assistance without unnecessarily taking over tasks, and creating opportunities for meaningful participation, contribution and skill development.

Working Conditions and Expectations

This role includes the following working conditions:

Work location: Retail environment

Schedule: Work schedules are established based on operational requirements and may include weekends and other store operating hours as required

This is an active retail environment involving sales, donation receiving and back-room activities. Regular standing and walking are required, frequent reaching, bending, carrying, sorting, stocking and movement of merchandise/donated goods.

May involve repetitive physical activity and movement of items of varying sizes and weights up to 25 lbs, using appropriate equipment, safe work practices and assistance where required.



Donated goods may arrive in varying conditions and may involve exposure to dust, odours and other environmental conditions typical of a donation-based retail environment.

What We Offer

- An inclusive and community-focused work environment
- Contributing to E3’s commitment to community inclusion, sustainability and social responsibility

- Meaningful work that supports responsible waste diversion
- Opportunities to work collaboratively with customers, donors, volunteers and other members of the E3 team
- Training and support to help employees succeed in their role

Use of AI in Hiring AI-enabled tools may be used to support administrative aspects of the recruitment process, such as interview scheduling and application management. All hiring decisions are made by human reviewers.

Accessibility and Fair Hiring Statement

E3 Community Services Inc. is committed to fair, inclusive and accessible employment practices consistent with the Employment Standards Act, the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Our recruitment and selection practices are guided by our organizational values and our commitment to Diversity, Equity, Inclusion, Accessibility and Belonging (DEIAB).

E3 Community Services Inc. does not use artificial intelligence (AI) or automated decision-making tools in the screening or selection of candidates. Applications are reviewed by members of our People & Culture team and hiring decisions are made by people.

If you require accommodation at any stage of the recruitment and selection process, please contact People & Culture at [email protected]. We will work with you to support an inclusive and accessible experience.

Personal information is collected and used only for recruitment purposes and is retained and safeguarded in accordance with applicable privacy legislation.

Record Retention Notice In accordance with Ontario legislation, job postings and application materials are retained for a minimum of three years.

Pay: $18.09 per hour

Benefits

- Flexible schedule
- On-site parking
- Store discount

Experience:
- Retail sales: 1 year (preferred)

Work Location: In person

📌 Retail Associate (Collingwood)
🏢 E3 Community Services
📍 Collingwood