About Us

We are a fashion and lifestyle boutique with a wholesale operation, proudly serving our community in Kitsilano for over 13 years. We specialize in well-crafted fashion and thoughtful goods — mainly from Japan and Canada, with some from Europe — each carefully selected with attention to quality, craftsmanship, and sustainability. We are a small but dynamic team.

As one of our long-time team members is returning to Japan, we are welcoming two new members. This posting is for the Digital Marketing & Creative role. We are also hiring a Retail Sales & Operations Coordinator — if that sounds more like you, please see our other posting, or simply let us know in your application.

How We Work

- We're a team of five — the store runs with two people each day, and we rotate days off on a shift schedule
- Our store is the heart of everything we do — customer service always comes first
- When the store is quiet, we work on our own tasks on the floor — and on busy days, we take time in the back to focus on desk work
- Once a week we meet as a team to review, look ahead, and freely exchange ideas — everyone's voice matters here
- Open 11–6, seven days a week, with holidays around Christmas and New Year
- We pop up at local markets from time to time — and sometimes close the store for a little outing together

In the Store — Shared by Everyone

- Warm, attentive customer service and lasting customer relationships
- Receiving shipments, PO entry, and product registration (Lightspeed)
- Restocking, replenishment, and stockroom organization
- Opening/closing, cash handling, cleaning, and beautiful presentation
- Emails, customer inquiries (email, Instagram, voice messages), and review replies
- Preparing online orders for shipping
- Store supplies, price signs, and store info updates
- Wholesale support: order preparation, invoicing, follow-ups





Your Lead Area — Digital Marketing & Creative This is a basic outline — we'd love to shape the role around what you're good at and enjoy.

- Plan, shoot, and schedule Instagram/Facebook content: styling shoots, product photography, daily Stories, and Reels
- Style and model our clothing, and photograph it yourself for our online store and social media — with or without your face, whichever you prefer
- Photo editing and uploading products online
- Research trends and discover new brands through Instagram
- Manage our Shopify store: collections, seasonal imagery, discounts, and SEO
- Create and schedule ads, including ad video editing
- Track online traffic and insights
- Create graphics with Canva for Mailchimp, social media, in-store signs, and event POPs

Qualifications

- Love fashion, with a personal style that resonates with our store's aesthetic — this matters deeply to us
- An eye for photography, styling, and visual storytelling
- Comfortable being in front of the camera and shooting independently
- Friendly, proactive, and confident with customers
- Highly organized and dependable
- Business-level English and ability to read/write Japanese
- Honest, positive, and a team player — as a small team, we cover for each other when someone is away
- Available at least one weekend day (Saturday or Sunday)

Nice to Have

- Experience in retail, e-commerce, or content creation
- Video editing (Reels)
- Photography and photo editing experience





Details

- Schedule: 3–4 days/week, 5 hours per day (at least one weekend day required) — we can be flexible, let's talk about what works for your life
- Start: Training begins in late August, handover completed by mid-September
- Wage: Depending on experience, reviewed periodically
- Status: We are looking for long-term members. Canadian Citizens and Permanent Residents preferred. If you are on a temporary visa, please state your visa type and expiry date, and let us know your plans for after it expires

How to Apply Please send or drop off your resume along with something that shows your sense of style. It can be anything — a styling portfolio, your Instagram, outfit photos (showing your face is not necessary), or photos you've taken. The format is completely up to you. For this role, this will especially help us in our selection.

Branches & Knots is named for the way things connect and grow. We hope this can be a place where your work connects you to people, to the community, and to something you're proud of.

If that sounds like the kind of place you're looking for, we'd truly love to hear from you.

Thank you so much for reading to the end! We look forward to meeting you.

https://www.branchesandknots.com/

https://www.instagram.com/branchesandknots/

Pay: $19.00-$21.00 per hour

Perks

- Flexible schedule
- Paid time off
- Store discount
- Wellness program

Ability to commute/relocate:
- Vancouver, BC V6K 2H3: reliably commute or plan to relocate before starting work (required)

Application question(s):
- 1. What kind of visa status do you have? And when is it valid until? 2. What is your availabilities?

Experience:
- sales or marketing: 1 year (preferred)

Language:
- Japanese (required)

Work Location: In person

📌 Retail Sales & Digital Marketing — Fashion & Lifestyle Boutique (Vancouver)
🏢 branches u0026 knots
📍 Vancouver