About Us

We are a fashion and lifestyle boutique with a wholesale operation, proudly serving our community in Kitsilano for over 13 years. We specialize in well-crafted fashion and thoughtful goods — mainly from Japan and Canada, with some from Europe — each carefully selected with attention to quality, craftsmanship, and sustainability. We are a small but dynamic team.

As one of our long-time team members is returning to Japan, we are welcoming two new members. This posting is for the Retail Sales & Operations Coordinator role. We are also hiring a Digital Marketing & Creative Lead — if that sounds more like you, please see our other posting, or simply let us know in your application.

How We Work

- We're a team of five — the store runs with two people each day, and we rotate days off on a shift schedule
- Our store is the heart of everything we do — customer service always comes first
- When the store is quiet, we work on our own tasks on the floor — and on busy days, we take time in the back to focus on desk work
- Once a week we meet as a team to review, look ahead, and freely exchange ideas — everyone's voice matters here
- Open 11–6, seven days a week, with holidays around Christmas and Current Year
- We pop up at local markets from time to time — and sometimes close the store for a little outing together

In the Store — Shared by Everyone

- Warm, attentive customer service and lasting customer relationships
- Receiving shipments, PO entry, and product registration (Lightspeed)
- Restocking, replenishment, and stockroom organization
- Opening/closing, cash handling, cleaning, and beautiful presentation
- Emails,



customer inquiries, and review replies
- Preparing online orders for shipping
- Store supplies, price signs, and store info updates
- Wholesale order support

Your Lead Area — Operations & Admin This is just an outline — we'd love to shape the role around what you're good at and enjoy.

- Keeping an eye on the whole picture so nothing slips through
- Weekly and monthly reports, sales targets, and a bit of analysis
- Consignment admin and PO management
- Helping plan our inventory orders from Japan
- Helping plan events and promotions
- Spotting little ways we could do things better

Qualifications
- Love fashion, with a personal style that resonates with our store's aesthetic — this matters deeply to us
- You like keeping things tidy and organized, and you're comfortable with numbers
- Friendly and warm with customers
- Business-level English and ability to read/write Japanese
- Honest, positive, and happy to help out where needed
- Available at least one weekend day (Saturday or Sunday)

Nice to Have
- Experience in retail, office admin, or working with spreadsheets
- Event planning experience

Details
- Schedule: 3–4 days/week, 5 hours per day (at least one weekend day required) — we can be flexible,



let's talk about what works for your life
- Start: Training begins in late August, handover completed by mid-September
- Wage: Depending on experience, reviewed periodically
- Status: We are looking for long-term members. Canadian Citizens and Permanent Residents preferred. If you are on a temporary visa, please state your visa type and expiry date, and let us know your plans for after it expires

How to Apply Please send or drop off your resume along with a short note about why this role speaks to you. If you have something that shows your sense of style — outfit photos, your Instagram, or anything you've created — we'd love to see it too.

Branches & Knots is named for the way things connect and grow. We hope this can be a place where your work connects you to people, to the community, and to something you're proud of.

If that sounds like the kind of place you're looking for, we'd truly love to hear from you.

Thank you so much for reading to the end! We look forward to meeting you.

https://www.branchesandknots.com/

https://www.instagram.com/branchesandknots/

Pay: $19.00-$21.00 per hour

Benefits

- Flexible schedule
- Paid time off
- Store discount
- Wellness program

Ability to commute/relocate:
- Vancouver, BC V6K 2H3: reliably commute or plan to relocate before starting work (required)

Application question(s):
- 1. What kind of visa status do you have? And when is it valid until? 2. What is your availabilities?

Experience:
- sales or marketing: 1 year (preferred)

Language:
- Japanese (required)

Work Location: In person

📌 Retail Sales & Operations Coordinator — Fashion & Lifestyle Boutique (Vancouver)
🏢 branches u0026 knots
📍 Vancouver