About Us

Kochi Stores is a family owned retail space that has been in the historic st. Laurence neighbourhood for over 35 years, offering curated pieces, exceptional service, and a warm boutique shopping experience. We are looking for someone who is reliable and experienced or is willing to learn.

Position: Full time Retail Associate

Availability: Primarily Mondays to Fridays.

Mornings, Evenings, week days, and Holidays.

Location: Kochi Stores, Toronto. 83 Front St. E.

Role Overview

As a Retail Associate, you will support day-to-day operations including opening/closing.

You’ll bring strong customer service, attention to detail, and a positive energy that reflects our store's culture.

Key Responsibilities:

Customer Service & Sales

- Welcome customers and create a friendly, supportive shopping environment
- Assist with styling suggestions and product knowledge
- Drive sales by understanding customer needs and offering solutions
- Process transactions efficiently using our Shopify POS system
- Handle in-store pickup orders and online order support

Store Operations

- Maintain store cleanliness and ensure displays are neat and visually appealing
- Maintain store cleanliness (Including staff common areas) by sweeping, vacuuming, mopping and dusting regularly.
- Restock merchandise and maintain accurate inventory standards
- Tag, steam,



and prepare new arrivals for the sales floor
- Support fitting room operations and manage customer flow
- Help prepare for promotional events, holiday setups, and seasonal merchandising

Inventory & Stock Management

- Perform inventory counts and support restocking during peak hours
- Assist with receiving shipments and organizing the stockroom
- Ensure accurate handling of low-stock items and transfers

Opening & Closing Support

- Assist with opening and closing tasks such as tidying, reconciling go-backs, and securing the store
- Prepare end-of-day pick-ups and restocking for next-day operations

What We’re Looking For

- Prior retail or customer service experience (preferred but not required)
- Strong communication skills and upbeat attitude
- Ability to multitask
- Reliability during peak periods or be able to cover for other staff if they are unable to come in
- Social Media / Digital Marketing experience is a bonus especially if you are comfortable being on videos

Perks

- Staff discount on Kochi merchandise
- Flexible scheduling
- Fun, supportive work culture

Pay: $17.90 per hour

Ability to commute/relocate

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Experience:
- Canadian sales: 1 year (required)

Work Location: In person

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