About the Role You are the revenue engine of our studios. This is a sales and retention role, not an operations role — your job is to turn intro offers into members, keep members coming back, and own the pipeline from first visit to long-term membership. You'll be on the floor during peak hours, on the phone daily, and accountable for a weekly pipeline report against our revenue goals.

Core Responsibilities

Sales & Revenue - Own membership and package sales across all locations - Drive lead generation through ads, inbound inquiries, and referrals - Work a daily call/text list: final-week intro offers, cancelled autopays, and stalled leads - Lead in-person conversion conversations with intro-offer clients - Track intro-offer expirations and close before they lapse - Run win-back campaigns and hot-lead follow-up - Design and promote the referral program - Manage gift card and promo offers - Deliver a weekly pipeline report: intros booked, conversions, and gap to goal Member Retention &

Experience - Maintain floor presence during peak hours — greet members by name - Book each member's next visit before they leave, every time - Flag at-risk members (2+ missed expected visits)



and re-engage them - Run member feedback and NPS surveys - Enforce the no-show/late-cancel policy with consistency and tact Marketing - Own email marketing and newsletters - Build local partnerships that generate leads - Run the marketing side of in-studio events and open houses Systems - Pull sales and retention reports from Momence - Own Momence configuration: features, settings, and schedule setup What Success Looks Like - Monthly membership sales vs. goal - Intro-to-member conversion rate - Member retention / churn rate - At-risk member save rate - Referral program participation Who You Are - 3+ years in sales, ideally boutique fitness, hospitality, or membership-based business - Comfortable making daily outbound calls and texts — follow-up is your default, not a chore - Warm and personable on the floor; you remember names and build relationships - Organized and data-driven: you live in your pipeline and know your numbers - Experience with studio management software (Momence a plus) - Available during peak studio hours, including some early mornings, evenings, and weekends - Fully bilingual

📌 Sales & Membership Manager (Montreal)
🏢 Studio Resistance
📍 Montreal