Company Description Oasis Windows (Canada) Inc. is a window and door manufacturer and supplier serving residential and commercial customers across British Columbia and beyond. The company focuses on delivering durable, energy-efficient products and reliable service to builders, contractors, and homeowners. With operations based in Surrey, BC, Oasis Windows emphasizes quality manufacturing standards and responsive customer support.

Team members collaborate across production, sales, and service functions to provide tailored solutions for diverse project needs. The organization values professionalism, safety, and long-term customer relationships.

Role Description The Sales Service Representative is a full-time hybrid role based in Surrey, BC, with some work-from-home flexibility. In this position, the individual responds to customer inquiries, prepares quotes, processes orders, and provides after-sales support for window and door products. Day-to-day tasks include answering phone and email requests, tracking orders, coordinating with production and logistics, and resolving service issues in a timely, professional manner.

The role also involves maintaining accurate records in CRM or order management systems, following up on leads, and supporting the sales team with product information and documentation.

The Sales Service

Representative is expected to build robust customer relationships,



ensure a positive service experience, and contribute to efficient sales operations.

Qualifications

- Customer service and client relationship skills, including active listening, problem-solving, and a professional, service-oriented approach.
- Sales and account support capabilities, such as handling inquiries, preparing quotes, following up on leads, and supporting order closing.
- Administrative and organizational skills, including data entry, order processing, scheduling, and maintaining accurate records in CRM or similar systems.
- Communication skills, with clear written and verbal English, the ability to explain product details, and collaborate effectively with internal teams.
- Basic technical understanding of windows, doors, or building materials (or willingness to learn), including reading product specifications and order forms.
- Proficiency with common office software (e.g., email, spreadsheets, word processing) and comfort working in a hybrid environment.
- Ability to manage multiple tasks, prioritize in a fast-paced setting, and maintain attention to detail under deadlines.
- Previous experience in sales support, customer service, or construction/building products is an asset; post-secondary education in business or a related field is beneficial but not mandatory.

📌 Sales Service Representative (Surrey)
🏢 Oasis Windows (Canada
📍 Surrey