Salesforce Business Analyst / Project Manager – Salesforce | UAT | Sales Cloud

Location: Toronto-Canada

Work: hybrid, from office, Tue to Thu

We are seeking a Tech-Savvy Business Analyst / Project Manager with approximately 5 years of hands-on experience leading Sales initiatives and related Systems implementation. The ideal candidate excels at translating business needs into practical technology solutions, with a strong focus on delivering scalable, user-centric systems and tools that boost sales performance and operational efficiency.

Core Skills and Experience

Communication and Presentation:

- Excellent verbal and written communication skills
- Able to convey complex ideas clearly to both technical and non-technical audiences
- Comfortable presenting to stakeholders at all levels

Business Analysis Expertise:

- Demonstrated ability to lead business-critical initiatives from discovery through delivery
- Skilled in conducting thorough business analysis and driving collaborative decision-making
- Proven track record of ensuring timely delivery of business value in fast-paced environments

Cross-Functional Partnership: Acted as a key business partner, actively leading across all phases of the project lifecycle, including:

- Requirements elicitation and documentation
- Business requirement analysis and validation
- Stakeholder feedback sessions




- Impact analysis and risk identification
- UAT coordination and execution
- Sprint demos and agile ceremonies
- Change readiness, training, and go-live support
- Troubleshooting user-reported issues with minimal disruption and long-term fixes in mind

Stakeholder management

- Successfully partnered with diverse stakeholder groups
- Solid ability to secure alignment and manage expectations throughout the project lifecycle

Process Mapping, Optimization and Problem Solving

- Skilled in mapping and analyzing “as-is” and “to-be” business processes
- Able to distinguish between core business needs, stakeholder desires, and system constraints
- Analytical thinker with a knack for identifying root causes and driving long-term, data-driven solutions
- Focused on uncovering and addressing systemic process inefficiencies, not just symptoms

Additional

- Willingness to take on additional tasks or responsibilities as assigned by the Apple Manager or team lead
- Demonstrates flexibility, ownership, and a proactive approach to problem-solving and delivery
- Salesforce Experience (Preferred): Familiarity with Sales Cloud, Experience Cloud, and dashboard configuration
- Experience using Miro, Box, and similar tools for collaboration and process mapping

📌 Salesforce Business Analyst / Project Manager (Toronto)
🏢 Astra North Infoteck
📍 Toronto