Elevate your career as a Salesforce Technical Lead focused on Production Support in Toronto, ON. This full-time position requires robust technical skills and hands-on experience with Copado. We are looking for a Salesforce Support Delivery Lead with over 10 years of experience.

Your role will be pivotal in managing L2/L3 production support, incident management, and ensuring platform governance.

Key responsibilities include troubleshooting integrations, driving RCA, and supporting release management while fostering strong communication with stakeholders. Key Responsibilities:

- Manage P1/P2 incident triage and resolution processes
- Drive permanent fixes and RCA for issues
- Lead release/change management using Copado
- Troubleshoot integrations and Apex components
- Ensure Salesforce platform health and data integrity Requirements:
- 10+ years of Salesforce technical support experience
- Proficiency in Apex, Flows, and Validation Rules
- Strong knowledge of REST/SOAP APIs
- Expertise in incident, problem, and release management
- Leadership skills for mentoring support teams Become an integral part of our team, overseeing support processes and driving continuous improvement.

📌 Salesforce Technical Lead for Production Support (Toronto)
🏢 Ku0026K Global Talent Solutions
📍 Toronto