Elevate your career as a Salesforce Technical Lead focused on Production Support in Toronto, ON. This full-time position requires strong technical skills and hands-on experience with Copado.

We are looking for a Salesforce Support Delivery Lead with over 10 years of experience. Your role will be pivotal in managing L2/L3 production support, incident management, and ensuring platform governance. Key responsibilities include troubleshooting integrations, driving RCA, and supporting release management while fostering strong communication with stakeholders.

Key Responsibilities: • Manage P1/P2 incident triage and resolution processes • Drive permanent fixes and RCA for issues • Lead release/change management using Copado • Troubleshoot integrations and Apex components • Ensure Salesforce platform health and data integrity

Requirements: • 10+ years of Salesforce technical support experience • Proficiency in Apex, Flows, and Validation Rules • Solid knowledge of REST/SOAP APIs • Expertise in incident, problem, and release management • Leadership skills for mentoring support teams

Become an integral part of our team, overseeing support processes and driving continuous improvement.

📌 Salesforce Technical Lead for Production Support (Toronto)
🏢 Ku0026K Global Talent Solutions
📍 Toronto