Join Ramp as a Senior Scaled Customer Activation Manager in Toronto, Canada. Drive customer onboarding, enhancing self-service engagement through streamlined processes in a hybrid workplace. This pivotal role focuses on activating self-service accounts and expands Ramp's customer success initiatives.

You will oversee onboarding for SMB accounts, manage cross-functional collaboration, and mentor junior members. Your insights into customer data will help shape future strategies, ensuring high satisfaction during the onboarding journey. Key Responsibilities:

- Activate Ramp's customer accounts, facilitating onboarding
- Ensure smooth onboarding for micro-SMB and SMB clients
- Juggle multiple tasks related to customer services
- Relay customer feedback to product development teams
- Mentor team members in best practices Requirements:
- 3+ years in sales or product operations
- Exceptional verbal and written communication skills
- Proven success managing over 100 customers
- Strong analytical and project management abilities
- Nice to have: accounting background Shape customer success while advancing your career within Ramp's innovative team.

📌 Scaled Customer Activation Manager in Toronto
🏢 RAMP
📍 Toronto