Join Lyft as a Senior Analyst focused on Business Planning & Forecasting, where you'll shape operational strategies in a hybrid work environment. Translate business signals into actionable plans. As part of the Customer Care Operations team at Lyft, you will play a pivotal role in forecasting and planning, emphasizing data-driven decision-making.

This hybrid position will allow you to collaborate with leadership while utilizing AI tools for analysis and reporting, ensuring resources align with operational needs. Key Responsibilities:

- Support the maintenance of staffing and forecasting models
- Translate ambiguous data into actionable business insights
- Oversee dashboard management and reporting accuracy
- Utilize AI tools for operational analysis and reporting
- Identify planning improvement opportunities Requirements:
- Minimum of 2 years in planning or analytical roles
- Proficiency in SQL and Python required
- Strong understanding of AI tools for analysis
- Excellent communicator and relationship builder
- Bachelor's degree in Business or a quantitative field Apply your analytical expertise to Lyft’s creative planning strategies and help shape the future of customer support.

📌 Senior Analyst in Business Planning at Lyft (Toronto)
🏢 Socotra
📍 Toronto