Job title: Senior Business Application Analyst (BAA) and Learning Application expert

Contract duration: 1.5 years

Location: Toronto, ON

Summary:

As the Senior Business Application Analyst (BAA) and Learning Application expert; lead a diverse portfolio of Learning Application management activities. Act as a business lead and functional business specialist; provides input and executes on strategies, roadmaps, forecasts and manages relationships with technology, business consumers.

KEY ACCOUNTABILITIES

CUSTOMER

Learning application lead for application strategy, delivery, performance, access, data availability & integrity, data retention & disposition, remediation alignment, priorities, plans, communication

Deployment and change management for initiatives relating to Learning applications managed

Learning Application SME ownership/input as required into project artifacts (ideation, business case, SRS, etc.)

Ensures that all guidelines and controls are in place to ensure customer information is protected and that the application is compliant from a risk/privacy perspective, including adherence and compliance with enterprise application / data lifecycle practices for own work and the work of others

Support daily operational work such as Incident Triage/Escalations; core system consulting and configurations; bulk data loads; data governance; vendor management; release management.

Work with business partners to provide input on possible work processes and system changes required to support their business

Participate in large Enterprise programs as a SME for business functionality of the applications owned/managed

SHAREHOLDER

Coordinate with relevant stakeholders to support the development sound business cases with an on-going focus on reusability, scalability, innovation and enterprise-wide solutions

Supports overall accountability for risk and controls for the application and manages risk assessments and testing

Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer

Build and maintain positive relationships with businesses, technology groups, and key stakeholders to identify and assess new project intake requests.

Maintain an "end-to-end" view of the customer, business and processes to be able to triage new requests based on changing partner needs.

Identify and understand emerging risks related to project activity and ensure business requirements and solutions appropriately mitigate risks

Manage relationships with project team members,



third party vendors/ service partners, other technology and client areas as appropriate

Manage and/or oversee the implementation of solutions and work closely with key business leaders to optimize and maximize the availability of service, efficiency, and effectiveness

EMPLOYEE / TEAM

Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit

Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

Participate in personal performance management and development activities, including cross training within own team

Keep others informed and up to date about the status / progress of projects and / or all relevant or helpful information related to day-to-day activities

Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.

Develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

Contribute to a fair, positive and equitable environment that supports a diverse workforce

Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees

BREADTH & DEPTH

Highly seasoned profes sional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related area

Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations

Acts as a technical expert / lead integrating cross-function understanding within their own field of specialty

Deep expert knowledge of application analysis process and techniques





Deep expert knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules

Sound knowledge of bank's agile methodology, business testing and project management

Deep knowledge / understanding of business support and broader organization

Deep expertise in analytical and problem-solving skills with the ability to solve or may lead others to solve complex problems, requiring analysis of multiple variables, including consultation with multiple stakeholders

Uses sophisticated analytical thought to exercise judgment and identify solutions

Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

Works autonomously as the lead and guides others within area of expertise

MUST-HAVE Hard Skills:

1.) Strong experience with learning technologies/applications (Cornerstone/SumTotal, Degreed and Workday etc.)

2.) 5+ years of Business Application Analyst experience

SOFT SKILLS:

1.) Strong communication skills – verbal and written

2.) Strong organization skills

3.) Ability to prioritize tasks

4.) Strong stakeholder and vendor management skills

NICE-TO-HAVE

1.) Workday Learning experience is highly preferred

2.) Learning technology certifications

3.) Large corporation/enterprise level experience

4.) Strong Agile experience

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process

📌 Senior Business Application Analyst (Greater Toronto Area)
🏢 Dexian
📍 Greater Toronto Area