Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started: Founded in 2013 by Dwayne D’Souza,HeliosXwas built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now: We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.

Where we’re going: 2026 is another significant year for HeliosX. Our ambition is to surpass £1.1bn in revenue, continue expanding thoughtfully into new international markets and broaden our condition and treatment portfolio. As we scale, we're focused on building the technology, operational excellence and clinical capabilities that will support sustainable long-term growth.

Joining

HeliosX now means helping shape the systems, teams and products that will define the next chapter of digital healthcare. You'll be solving complex problems at pace, working alongside exceptional people and building products that genuinely improve lives at scale.





There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity The Senior CRM Manager is a creative communications thinker, and get-your-hands-dirty doer to help nail how we engage customers through CRM. They have excellent analytical, strategic and prioritisation skills, and a hunger to test and learn their way to success. They will shape how we communicate, how we segment and how we entice customers to transact, all the while helping them unlock more and more of the value they came to us for.

What you’ll do Delivering overarching CRM strategy within US & Canada markets

Work collaboratively with other areas of the business such as Product, Creative, Brand, Clinical and Analytics teams to create the most powerful multi-channel CRM programmes

Deliver new and optimise existing processes and activities for engagement, efficacy and efficiency

Devise, implement and report on CRM initiatives which build customer lifetime value

Optimise and maintain the transactional suite of communications

Leverage the available data and segmentation to better understand our customers and identify areas of prospect





Work closely with Analytics and Engineering to unlock data required to power campaigns

Continually test and learn to further optimise campaigns

Design, maintain and circulate regular reporting

Take responsibility for the NPS, Surveys and Reviews strategy

Keep on top of the latest trends and best practices in CRM and bring to the table

Knowledge-share with other members of the team

What you’ll bring to HeliosX End-to-end delivery of automated CRM lifecycle initiatives, from strategy to analysis

Experience building campaigns using an Email Service Provider (ESP)

Experience using BI tools and strong Excel skills

Data-driven, commercially astute and highly analytical

Creative problem-solver with a can-do, self-starting attitude

Excellent communicator with strong stakeholder management and influencing skills

Able to multitask, prioritise effectively and work at pace across multiple projects

Comfortable working in fast-paced, changing environments and prioritising by business need, effort and potential return

Strong English skills; Braze and strong HTML experience desirable

Life at HeliosX Generous equity allocations with significant upside potential

25 Days Holiday (+ public holidays)

Private healthcare, including dental and vision cover

Employee Pension with Smart Pension and enhanced parental leave

Cycle-to-work and Electric Car schemes

Free monthly products from Dermatica and MedExpress, plus family discounts

Home office allowance

Wellbeing perks: Headspace subscription, gym discounts, L&D; budget, and free Audible subscription

📌 Senior CRM Manager (US/CA) (London)
🏢 HeliosX Group
📍 London