Elevate customer experiences as the Senior Customer Success Leader at veritree, a climate tech innovator based in Vancouver. Champion customer relationships and revenue initiatives to support growth. This role tasks you with leading a team of six customer success professionals, focusing on maintaining customer satisfaction while achieving ambitious retention targets.

As a central figure within the company, your insights will ensure seamless communication between clients and operational teams, directly impacting customer loyalty and expansion opportunities. Drive net revenue retention and upsell strategies for clients

- Mentor and grow the Customer Success team for optimal results
- Design customer engagement and health metrics for tracking
- Over 10 years in customer-facing roles, 5+ in leadership
- Expertise in retention rate management and client relationships
- Solid background in negotiating with high-level executives
- Familiarity with CRM tools; Join veritree to strategically enhance customer connections and foster impactful collaborations in the climate tech sector.

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📌 Senior Customer Success Leader at veritree (Vancouver)
🏢 Diagram
📍 Vancouver