Take charge of customer experience innovation as a Senior Technical Leader at Cisco. Leverage your expertise in AI and automation for transformative solutions. In this pivotal role, you'll lead high-impact technical projects while collaborating with senior customer leadership and various teams.

Your focus will be on enhancing customer solutions through strategic engagements and ensuring technical excellence. You will also mentor team members and resolve any critical technical challenges, advocating for data-driven enhancements based on customer insights. Key Responsibilities:

- Direct complex projects ensuring technical standards are met
- Establish testing environments and manage technical issues




- Coach team members to improve their technical capabilities
- Work closely with stakeholders on technology strategies
- Promote product enhancements based on customer feedback

Requirements:

- Bachelor’s with 8+ years or Master’s with 6+ years experience
- Required expert-level certification (CCIE)
- Bilingual proficiency in Canadian French and English
- Expertise in automation and cloud technologies
- Knowledge of routing and security protocols

Lead customer experience initiatives at Cisco and make a significant impact in the tech world.

📌 Senior Customer Experience Technical Leader (Montreal)
🏢 Cisco Systems
📍 Montreal