Elevate customer experiences as the Senior Customer Success Leader at veritree, a climate tech innovator based in Vancouver. Champion customer relationships and revenue initiatives to support growth. This role tasks you with leading a team of six customer success professionals, focusing on maintaining customer satisfaction while achieving ambitious retention targets.

As a central figure within the company, your insights will ensure seamless communication between clients and operational teams, directly impacting customer loyalty and expansion opportunities. Key Responsibilities:

- Drive net revenue retention and upsell strategies for clients
- Mentor and grow the Customer Success team for optimal results
- Lead key client reviews and act as an escalation point




- Design customer engagement and health metrics for tracking
- Partner with Sales to identify and capitalize on growth chances Requirements:
- Over 10 years in customer-facing roles, 5+ in leadership
- Expertise in retention rate management and client relationships
- Solid background in negotiating with high-level executives
- Familiarity with CRM tools; HubSpot is a plus
- Thrives in environments with rapid change Join veritree to strategically enhance customer connections and foster impactful collaborations in the climate tech sector.

📌 Senior Customer Success Leader at veritree (Vancouver)
🏢 Diagram
📍 Vancouver