Join Trilogy as a Senior Customer Success Leader, specializing in enterprise renewals and remote engagements. Leverage AI technology to secure valuable contracts and build lasting relationships. This role requires a seasoned skilled ready to manage the renewals lifecycle for high-value accounts effectively.
With at least eight years of relevant experience, you'll navigate complex negotiations and execute renewals with precision. Your efforts will focus on developing AI-powered strategies to optimize customer retention and enhance revenue growth without the constraints of traditional sales environments. Key Responsibilities:
- Drive high-touch engagement with key customers
- Optimize structured renewal strategies and methodologies
Requirements:
- 8+ years in CSM or relevant roles
- Hands-on experience with $100K+ renewals
- Excellent English verbal and written skills
- Experience with AI tools in sales contexts
- Must work U.S. business hours
Excel in a customer-focused role where your expertise aligns with cutting-edge technologies at Trilogy.