Elevate client experiences in Montreal as a Senior Customer Success Manager at ContactPoint 360. This hybrid role requires excellent bilingual communication and strategic insight. You will be responsible for fostering long-term relationships with clients, ensuring their success through effective product utilization and engagement.

As a part of your role, you will conduct product demos and guide clients through integrations and onboarding processes. Your proactive approach will be crucial in identifying upsell opportunities, thus driving both retention and revenue growth in this key position. Key Responsibilities:

- Lead product demonstrations for French-speaking clients
- Provide consultative support on integrations
- Manage all stages of the client lifecycle
- Host regular business reviews to assess client success
- Collaborate with multiple departments to resolve issues Requirements:
- Bilingual in English and Quebec French
- Minimum 5 years in customer success or account management
- Proven initiative in managing client relationships
- Solid emotional intelligence and leadership skills
- Familiarity with IT security preferred Leverage your customer management skills to enhance the client journey at ContactPoint 360.

📌 Senior Customer Success Manager in Montreal
🏢 CP360
📍 Montreal