Company Description BranditScan helps individuals and organizations protect and manage their online presence by offering tools for brand protection, reputation management, and content control. The platform provides unlimited takedowns, catfish removals, and comprehensive oversight of brand-related content across digital channels. By focusing on proactive monitoring and rapid response, BranditScan aims to reduce risk and safeguard users from impersonation and misuse.

Team members work in a fast-paced, privacy-focused environment where technology and customer care are combined to deliver secure, reliable services.

Role Description The Senior Customer Support role is a full time remote position responsible for guiding customers through BranditScan’s tools and services, resolving complex inquiries, and ensuring a positive experience at every touchpoint. In this role, you will handle escalated support cases, troubleshoot technical issues related to platform usage, and coordinate with product and engineering teams to identify and address recurring problems. You will coach customers on best practices for brand protection, manage support tickets,



and contribute to knowledge base content to improve self-service options.

Additionally, you will help refine support processes, mentor junior support team members, and advocate for customer needs and feedback across the organization.

Qualifications

- Strong Customer Support experience with a focus on Customer Satisfaction and handling escalated issues
- Excellent Interpersonal Skills, including clear communication, empathy, and conflict resolution
- Technical Support capabilities and Analytical Skills for diagnosing issues and interpreting user data
- Experience working in a remote environment with strong time management and self-organization
- Background in SaaS, cybersecurity, online reputation management, or related technology fields is a bonus
- Ability to create and update support documentation, FAQs, and training materials
- Familiarity with ticketing systems, CRM tools, and standard customer support platforms
- Relevant education or equivalent practical experience in customer service, IT, or communications

📌 Senior Customer Support (Canada)
🏢 BranditScan
📍 Canada