Join 407 ETR as the Senior Director focused on enhancing customer insights and experience. Lead strategies that prioritize customer satisfaction and streamline digital transformation efforts. This senior leadership role is critical in defining customer experiences and insights at 407 ETR.

Reporting to the VP of Customer Operations, you'll work closely with various stakeholders to create and implement governance frameworks and prioritize customer journey initiatives. Your expertise will guide the improvement of services and operational quality. Key Responsibilities:

- Execute multi-year customer experience strategy relevant to customer needs
- Develop governance frameworks for journey management
- Represent customer experience in senior management discussions




- Utilize analytics to measure customer experience performance
- Drive digital transformation and customer-centric innovations Requirements:
- Bachelor’s degree; MBA preferred
- 10+ years of relevant leadership experience
- Proven track record in customer strategy and experience improvement
- Robust analytical and data interpretation skills
- Exceptional executive communication and leadership abilities Drive meaningful customer experiences through strategic leadership and insights at 407 ETR.

📌 Senior Director of Customer Insights and Strategy (London)
🏢 Socket.dev
📍 London